Customer Support Representative

About this role

Watolex Crown Integrated Services is seeking a Customer Support Representative for on-site work in Ikoyi, Lagos. The role focuses on handling customer enquiries, providing information on products, orders and deliveries, resolving complaints, and ensuring a positive customer experience across channels such as telephone, WhatsApp, and social media. The company operates in human resources consultancy and aims to support client needs with professionalism and strong customer service. The position requires collaboration with sales, production, and delivery teams and involves keeping records and reporting on customer service activities.

What you would do

• Respond to customer enquiries via phone, WhatsApp, and social media.
• Provide information on products, pricing, orders, payments, and delivery inquiries.
• Coordinate with sales, production, and delivery teams to fulfil orders.
• Monitor orders and update customers on delivery status.
• Handle complaints and feedback, escalating unresolved issues.
• Maintain accurate records of enquiries, orders, complaints, and resolutions.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Support customer engagement activities across channels.
• Prepare and submit customer service reports as required.
• Uphold professionalism, confidentiality, and company policies; participate in QHSE activities.

What they are asking for

• Minimum of SSCE; OND or equivalent may be advantageous.
• 1–2 years of experience in customer service or related roles is advantageous.
• Excellent verbal and written communication skills.
• Good customer relationship management and problem-solving abilities.
• Basic computer literacy; familiarity with WhatsApp Business and social media.
• Good organisational skills, attention to detail, and ability to multitask.
• Ability to stay calm and professional when handling complaints.
• Strong interpersonal skills and a customer-first attitude.
• Willingness to work full-time on-site in Ikoyi, Lagos; willingness to reside in company-provided accommodation where applicable.

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