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Customer Support Representative
About this role
Watolex Crown Integrated Services is hiring a Customer Support Representative to handle customer communications, assist with orders and delivery follow-ups, resolve complaints, and ensure a positive experience across multiple channels. The role is based in Ikoyi, Lagos and involves coordinating with sales, production and delivery teams to ensure timely order fulfilment. The candidate should be customer-focused, professional and able to manage inquiries via phone, WhatsApp and social media. The employer operates as a human resources consulting firm offering recruitment, capacity building and management consultancy services. The position requires on-site work and may include company-provided accommodation where applicable.
What you would do
- Monitor customer orders and provide delivery updates.
- Respond to customer inquiries via telephone, WhatsApp and social media.
- Handle customer complaints and escalate unresolved issues.
- Coordinate with sales, production and delivery teams to fulfil orders timely.
- Prepare and submit customer service reports as required.
- Follow up with customers to ensure satisfaction and repeat business.
- Identify recurring customer concerns and suggest service improvements.
- Support customer engagement activities across social media and other channels.
- Maintain accurate records of customer enquiries, orders, complaints and resolutions.
- Perform other duties as assigned by management.
What they are asking for
- 1–2 years of experience in customer service or related roles is advantageous.
- Basic computer literacy and familiarity with WhatsApp Business and social media platforms.
- Minimum of SSCE; OND or equivalent is an added advantage.
- Good organisational skills, attention to detail and ability to multitask.
- Strong customer relationship management and problem-solving skills.
- Willingness to work full-time, on-site in Ikoyi, Lagos.
- Willingness to reside in company-provided accommodation where applicable.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first attitude.
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