Customer Support Officer (Offline State Support) - Edo

About this role

This role is for a Customer Support Officer focused on offline state support in Edo, working with Moniepoint Inc. The incumbent handles walk-in customers and WhatsApp group inquiries, resolving technical issues and service-related concerns in line with the company’s standards. The officer acts as the first point of contact, coordinating with internal teams to ensure timely issue resolution and capturing customer feedback for service improvement. The position supports customer satisfaction through accurate logging, adherence to procedures, and confidential handling of data. A minimum of 1–2 years in customer service and a BSc or HND qualification are required, with NYSC completed or a valid exemption.

What you would do

• Serve as the first contact for walk-in customers and respond to WhatsApp inquiries.
• Provide prompt, accurate, high-quality responses to inquiries and service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely issue resolution.
• Escalate complex issues to the Regional/State Team Lead as needed.
• Follow approved communication scripts and service guidelines.
• Collect and document customer feedback for service improvement.
• Identify customer needs and offer appropriate solutions.
• Maintain confidentiality and data privacy of customer information.
• Build trust-based relationships with customers through clear communication.

What they are asking for

• Minimum of 1–2 years in customer service or support.
• Bachelor’s degree (BSc) or Higher National Diploma (HND).
• Must have completed NYSC or hold a valid exemption/exclusion certificate.

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