Customer Support Officer (Offline State Support)

About this role

A Customer Support Officer is being recruited for offline state support in Akwa Ibom. The role involves assisting walk-in customers and managing WhatsApp group inquiries, resolving enquiries and technical or service-related issues, and ensuring a consistent customer experience aligned with the employer’s standards. The officer acts as the first point of contact, collaborates with internal teams to resolve issues, and logs all interactions for tracking and feedback collection. The position targets individuals with customer service experience and a relevant degree, and requires adherence to scripts, data privacy, and documented processes. Moniepoint Incorporated operates as a global business payments and banking platform, serving over 600,000 businesses and focusing on growth and equal access to tools for SMBs.

What you would do

• Be the first point of contact for walk-in customers and respond to WhatsApp inquiries.
• Provide prompt, accurate, and high-quality responses to service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely issue resolution.
• Escalate complex issues to the Regional/State Team Lead as needed.
• Follow approved communication scripts and service guidelines.
• Collect and document customer feedback for service improvement.
• Identify customer needs and propose appropriate solutions to ensure satisfaction.
• Maintain clear and effective communication to build trust with customers.
• Protect customer information with strict data privacy and confidentiality.

What they are asking for

• 1–2 years of relevant customer service or support experience.
• Minimum of BSc or HND qualification.
• Must have completed NYSC or possess valid exemption/exclusion certificate.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.