Customer Support Officer (Offline State Support)

About this role

The role is for a Customer Support Officer (Offline State Support) based in Ibadan, Oyo. It handles walk-in customers and WhatsApp inquiries as the first point of contact, coordinating with internal teams to resolve issues while upholding the bank’s service standards.

What you would do

• Serve as the first point of contact for walk-in customers and respond to inquiries on WhatsApp platforms.
• Provide prompt, accurate responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Collect and document customer feedback to support continuous improvement.

What they are asking for

• 1-2 years of relevant customer service or support experience.
• Minimum educational qualification of a BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.
• Excellent written and verbal communication skills.
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with empathy and emotional intelligence.

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