Customer Support Officer

About this role

A Customer Support Officer role for a Lagos-based company, primarily serving as the main contact point for users and handling inquiries, issue resolution, and customer satisfaction. Open to female applicants who reside around Lekki axis, with a mix of onsite and field duties in the finance-related sector.

What you would do

• Handle customer inquiries via phone, email, live chat and social media
• Troubleshoot and resolve customer issues and track progress
• Promote products and upsell to customers to support retention
• Coordinate with internal teams to escalate and resolve complex cases
• Log customer interactions and feedback in the CRM system
• Identify recurring issues and suggest improvements to enhance user experience

What they are asking for

• Excellent written and spoken English communication skills
• Experience with CRM tools and communication platforms
• Strong emotional intelligence, patience and a genuine help-oriented attitude
• Problem-solving ability and calm under pressure
• Willingness to work in shifts, including occasional weekends or holidays
• Resident around Lekki axis, Lagos (strictly female applicants)

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