Customer Support Officer

About this role

A Customer Support Officer role at KADPick, a platform that connects users with verified freelance riders and logistics providers for deliveries. The job targets individuals interested in supporting customers of a delivery platform.

What you would do

• Provide customer assistance and resolve inquiries
• Assist users with order-related issues and tracking
• Document and relay customer feedback to relevant teams
• Maintain knowledge of platform features and processes
• Handle complaints in a courteous manner
• Support process improvements for user experience

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