Customer Support Associate

About this role

LemFi is seeking a Customer Support Associate in Lagos to handle first-line customer queries via chat, email and other channels. The role suits early-career professionals who are detail-focused and customer-obsessed, capable of delivering clear, empathetic support in a multilingual context when needed. LemFi provides a platform that offers remittance and financial services across multiple countries, aiming to improve financial access and stability for users who may be underbanked. The job focuses on resolving transfers, accounts and product queries and maintaining accurate customer records while representing the LemFi brand in every interaction.

What you would do

• Be the first point of contact for LemFi customers and resolve queries via chat, email and other channels.
• Own each issue from initial contact to resolution and escalate when needed.
• Follow up on cases to ensure nothing falls through the cracks.
• Identify recurring questions or complaints and flag them to improve processes.
• Spot patterns in feedback and suggest root-cause solutions.
• Use AI-assisted tools and knowledge bases to find accurate answers quickly.
• Maintain accurate customer interaction logs and records.
• Represent the LemFi brand with clear, plain language and a warm tone.
• Participate in weekly team meetings and contribute to improvements.
• Collaborate with colleagues to ensure high-quality customer experiences.

What they are asking for

• Undergraduate degree or postgraduate qualification from a recognised university.
• Zero to two years of work experience; fresh graduates welcome.
• Excellent written and spoken English; clear, concise and warm communication.
• Ability to understand problems thoroughly before responding and to persist until resolved.
• Strong organisational skills and ability to manage multiple conversations simultaneously.
• Proficiency with Google Workspace and CRM platforms; quick to learn new systems.
• Self-driven, reliable and able to work independently with good prioritisation.
• Attention to detail and a customer-focused mindset.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.