Customer Support Associate

About this role

The role is a customer support position focused on assisting learners as the main contact. It involves handling inquiries, supporting onboarding, and ensuring a smooth training experience. Tasks include managing learner communications, keeping CRM records up to date, and engaging participants through follow-ups and outreach.

What you would do

• Serve as the primary point of contact for learners
• Resolve learner inquiries and support their training journey
• Support onboarding activities for learners
• Maintain accurate records in the CRM
• Engage participants through regular follow-ups and outreach

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