Customer Support Analyst (Lekki)

About this role

Based in Lekki, Lagos, the role supports a fintech company providing payment solutions across Africa. The Customer Support Analyst is responsible for delivering excellent service across multiple channels, resolving issues and ensuring a positive customer experience.

What you would do

• Manage incoming calls and inquiries via phone, email and social media.
• Build sustainable relationships with customer accounts through open communication and needs assessment.
• Provide accurate information using appropriate tools and methods.
• Resolve customer complaints with timely solutions and follow-up.
• Keep records of customer interactions and process customer accounts and files.
• Follow company procedures, guidelines and policies.

What they are asking for

• 2-3 years of proven experience in customer service/support in the banking sector.
• Bachelor's degree (BSc).
• Professional, calm and courteous with customers.
• Ability to engage customers and ask the right questions.
• Excellent verbal and written communication skills; strong phone handling and active listening.
• Tech-savvy and able to multitask, prioritise and manage time; customer-oriented and adaptable to different customer types.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.