Customer Success Manager – West Africa – Hybrid

About this role

A Customer Success Manager for West Africa based in Lagos (hybrid) to support Argus subscriptions and market intelligence for clients across West Africa, including producers, traders and institutions. The role focuses on driving onboarding, adoption, retention and growth while collaborating with Sales, Editorial, Product and Marketing.

What you would do

• Manage a portfolio of strategic West Africa accounts
• Lead onboarding to ensure rapid adoption and value realisation
• Develop relationships with senior stakeholders in relevant industries
• Conduct regular business reviews to demonstrate value and identify opportunities
• Drive product adoption through training and best-practice guidance
• Support renewals and account expansion with commercial teams

What they are asking for

• 4+ years in Customer Success, Account Management or similar client-facing role
• Proven ability to build relationships with external stakeholders and manage multiple accounts
• Strong communication, presentation and consultative problem-solving skills
• Ability to analyse data, identify trends and translate insights for clients
• Experience using CRM platforms and customer engagement tools
• Highly organised with attention to detail and follow-through

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