Customer Success Intern

About this role

Amani Advisory Limited is hiring a Customer Success Intern for its fashion business in Lekki, Lagos. The role supports daily customer service operations, including handling enquiries, tracking orders, managing feedback, and ensuring a positive customer experience. The position targets individuals with good communication skills, attention to detail, and an interest in fashion and customer relations, and is suitable for students or graduates at various qualification levels. The company provides HR solutions and works with clients across industries. The internship offers practical exposure to customer service within a retail/fashion environment.

What you would do

• Respond to customer enquiries via WhatsApp, phone, email, and social media with accurate information.
• Record and monitor customer orders from confirmation to delivery and update customers on progress.
• Follow up on unanswered enquiries and ensure timely feedback to customers.
• Document and communicate order requirements, measurements, and design specifications to relevant teams.
• Maintain records of customer interactions, complaints, and resolutions.
• Assist in resolving issues related to product quality, fitting, delivery, or order fulfilment.
• Escalate complex complaints to supervisors when needed.
• Prepare daily reports on enquiries, orders, follow-ups, complaints, and resolutions.
• Manage customer data and assist with social media messages and enquiries.
• Collaborate with sales, production, and dispatch teams to ensure smooth order fulfilment.

What they are asking for

• Minimum OND, or pursuing/completed HND or Bachelor's degree in any relevant field.
• SSCE with strong communication skills may be considered.
• Good verbal and written communication skills.
• Basic computer skills; familiarity with WhatsApp, email, and social media.
• Strong organisational skills and attention to detail.
• Ability to multitask, follow instructions, and work in a team.
• Positive attitude, willingness to learn, and professional disposition.
• Interest in fashion, clothing, or retail is an advantage.
• Previous customer service experience is an added advantage but not required.

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