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Customer Success Account Manager
About this role
Microsoft Nigeria is seeking a Customer Success Account Manager. The role involves helping customers realise value from Microsoft investments by coordinating people, insights and services, and guiding digital transformation across cloud and modern work. It requires building relationships with senior executives in large or strategic accounts and aligning success and delivery plans to achieve measurable outcomes.
What you would do
- Build and deepen relationships with key customer stakeholders and technical professionals to enable secure solution delivery and maintain account health, coordinating internal and external teams.
- Lead strategic programme planning and customer-facing reviews, prioritising engagements and managing stakeholder expectations to achieve agreed outcomes and operational health.
- Engage customers in business value and technology discussions that align Microsoft solutions with their goals, promoting security, resilience and digital transformation across cloud and modern work.
- Partner with account teams to develop and execute customer success plans linked to broader account strategies and industry transformation programmes, translating them into bookable programmes of work.
- Proactively identify, monitor and mitigate blockers to adoption through data analysis and customer feedback, mobilising resources to address issues and uncover growth opportunities.
What they are asking for
- Master’s degree in Business, Sociology, Psychology, Computer Science or related field with 5+ years in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management; or Bachelor’s degree in related field with 6+ years in similar work; or equivalent experience.
- Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts.
- Experience managing cross-functional stakeholder relationships and aligning around customer solutions, programmes or engagements.
- Experience planning and managing a portfolio of customer engagements, including cross-team collaboration, resource coordination, communication and progress tracking.
- 3+ years relevant work experience within the customer industry.
- Certifications such as ITIL Foundation or equivalent service management, PMI or Prosci, and familiarity with cloud/hybrid environments (e.g., Azure, Modern Work, Dynamics 365).
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