Customer Solution Provider

About this role

A Customer Solution Provider role in Lagos for a client-focused professional who handles inquiries, onboarding and issue resolution to ensure a smooth experience for customers across regions. The position targets individuals with customer service or client-facing background and an emphasis on cultural sensitivity, particularly for Hausa-speaking communities.

What you would do

• Respond to customer inquiries via phone and other channels
• Educate customers about financial products, services and procedures
• Assist with onboarding and registration of new customers
• Follow up with users to ensure a smooth and engaging experience
• Manage and resolve customer complaints or/escalate as needed
• Maintain records of interactions and report on issues and trends

What they are asking for

• HND or BSc in any discipline
• Not older than 35 years or with NYSC completed/exemption
• 2 to 3 years of prior customer service or client-facing experience
• Strong interpersonal, communication and conflict-resolution skills
• Patient, empathetic and focused on customer satisfaction
• Comfort with spreadsheets and basic digital tools

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