Customer Service / Support Personnel

About this role

Jeroid Ltd in Lagos is looking for a customer service and support professional to assist customers and resolve enquiries across the company's platforms. The role targets a customer-focused, responsive, and solution-oriented individual who can deliver excellent support and maintain a positive customer experience. It also involves working with internal teams to address concerns and ensure service quality.

What you would do

• Respond promptly and professionally to customer enquiries across available channels.
• Provide accurate information and support on the company's products and services.
• Handle customer complaints, concerns, and service-related issues effectively.
• Troubleshoot customer issues and provide appropriate solutions or escalate when necessary.
• Follow up on unresolved complaints and ensure timely resolution.
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups.

What they are asking for

• Previous experience in customer service, customer support, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional when handling difficult customers or situations.
• Good attention to detail and ability to multitask.
• Ability to work shifts, weekends, or public holidays where required.

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