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Customer Service & Sales Representative
About this role
A full-time Customer Service and Sales Representative role based in Lekki, Lagos for a luxury hair brand. The position targets individuals with customer service or sales experience and the ability to meet sales targets.
What you would do
- Respond to customer inquiries via WhatsApp, Instagram, phone and other channels
- Convert inquiries into sales and achieve sales targets
- Follow up on leads, abandoned carts, and prospective customers
- Maintain strong customer relationships
- Process orders and coordinate with relevant departments for delivery
- Handle complaints professionally and ensure timely resolution
What they are asking for
- ND, HND or Bachelor's degree
- Minimum of 1 year experience in customer service or sales
- Excellent communication and interpersonal skills
- Proficiency with WhatsApp Business, Instagram and other social platforms
- Familiarity with CRM systems
- Strong sales and negotiation skills and ability to work in a target-driven environment
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