Customer Service & Sales Officer

About this role

Alphacom seeks a full-time on-site Customer Service & Sales Officer for Computer Village, Ikeja, Lagos. The role focuses on handling customer enquiries and complaints, converting enquiries into sales, and reactivating inactive customers to drive repeat business. The company emphasises prompt response times, personalised sales communication, and maintaining records while meeting targets for satisfaction, response speed, and sales conversion. The position targets individuals with relevant sales and customer service experience and strong communication skills. The employer operates as a technology retail and distribution company based in Ikeja, Lagos.

What you would do

• Respond to customer enquiries, complaints, and requests via phone, WhatsApp, and other approved channels
• Ensure initial responses meet the company’s 95% within two minutes standard during working hours
• Draft and send personalised, sales-focused messages to promote products and drive sales
• Monitor messages and calls to avoid leaving any enquiry unattended
• Handle complaints professionally, take ownership, and communicate progress until resolution
• Convert enquiries into sales through product knowledge and follow-up
• Proactively contact inactive customers to rebuild relationships and generate repeat sales
• Follow up with prospective customers who showed interest but did not purchase
• Identify recurring issues and escalate or take preventive actions as needed
• Maintain records of interactions, response times, complaints, leads, follow-ups, and resolutions

What they are asking for

• Bachelor’s degree or HND in Business Administration, Marketing, Mass Communication, or related field
• Must have completed NYSC programme
• Ages 22 to 30
• Prior experience in customer service, CRM, telesales, or related role
• Strong sales passion and focus on customer retention and revenue generation
• Excellent written and verbal communication skills
• Ability to maintain fast response times with accuracy
• Strong critical-thinking, problem-solving, and decision-making abilities
• Ability to manage multiple conversations and prioritise urgent matters
• Strong follow-up, attention to detail, and ability to work with minimal supervision

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