Customer Service & Sales Executive

About this role

A Lagos-based food and dessert business is hiring a Customer Service and Sales Executive to lead the customer service team, convert enquiries into paid orders, and drive revenue through upselling and new catering opportunities. The role involves managing customer enquiries, following up on quotations, improving sales conversion, and maintaining customer relationships for repeat business. The successful candidate will supervise the service team, handle high-value customers, and contribute to sales growth and reporting. The position targets someone with proven sales and customer service experience, leadership ability, and familiarity with CRM tools and targets. Proximity to Lagos is considered important for suitability.

What you would do

• Supervise and coordinate the customer service team to ensure service standards.
• Manage customer enquiries and convert leads into paid orders.
• Follow up on quotations and outstanding leads to improve sales conversion.
• Drive repeat purchases, customer retention and reactivation.
• Upsell and cross-sell products where appropriate.
• Handle high-value customers and resolve customer complaints professionally.
• Identify and pursue outdoor dessert catering sales opportunities.
• Monitor sales performance, conversion rates and team targets.
• Prepare weekly sales and customer service reports.
• Maintain accurate customer records and follow up with prospective clients.

What they are asking for

• 3 to 5 years of experience in sales, customer service, account management or related roles.
• Previous team leadership or supervisory experience is advantageous.
• Proven ability to convert enquiries into sales.
• Excellent communication, negotiation and relationship management skills.
• Strong organisational skills and consistent follow-up abilities.
• Comfortable working with sales targets, KPIs and performance reports.
• Proficiency in computer applications, WhatsApp Business and CRM tools.
• Experience in food, hospitality, catering, events or premium retail is advantageous.

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