Customer Service Representative Supervisor

About this role

Uncle Stan's Foods seeks a Customer Service Representative Supervisor in Lagos to lead a team of customer service staff, ensuring courteous service, efficient delivery, and achievement of operational targets. The role acts as a bridge between frontline staff and management, resolving escalated issues and ensuring policy compliance. It is suitable for candidates with supervisory or team-lead experience in customer service.

What you would do

• Supervise, coordinate, and support the daily activities of the Customer Service Representatives.
• Monitor team performance against customer service KPIs and targets.
• Provide coaching, mentoring, and regular feedback to team members.
• Handle escalated customer complaints and ensure timely resolution.
• Prepare and submit daily, weekly, and monthly performance reports.
• Manage attendance, punctuality, shift schedules, and staff productivity.

What they are asking for

• Bachelor's degree or HND in Business Administration, Marketing, Communications, Management, or a related field.
• 2 to 4 years of customer service experience, with supervisory or team-lead experience preferred.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Strong leadership and team-management skills.
• Ability to work under pressure and meet deadlines.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.