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Customer Service Representative (Sales and Customer Support)
About this role
A Customer Service Representative is being sought to support sales and customer service for a client in the food industry. The role targets experienced and competent candidates suitable for Nigeria-based work through FMR Agency.
What you would do
- Handle customer inquiries and requests
- Assist with sales-related activities and order processing
- Provide product information and resolve complaints
- Maintain records of interactions and transactions
- Support team with customer service goals and targets
- Collaborate with other departments to ensure customer satisfaction
What they are asking for
- Experience in customer service and sales preferred
- Competence in handling customer inquiries and resolving issues
- Familiarity with food industry or related products is advantageous
- Strong communication and interpersonal skills
- Ability to work in a Nigerian work environment
- Proven ability to meet targets and maintain high service quality
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