Customer Service Representative (Remote)

About this role

A remote role for a Customer Service Representative at Catalyst Path Consulting. The job involves providing professional customer support, handling routine enquiries and complaints, keeping accurate customer records, adhering to service standards and escalating more complex cases. The position is open to candidates who have strong verbal and written communication, basic computer and documentation skills, and a customer‑focused attitude with a willingness to learn. Prior customer service experience is preferred.

What you would do

• Provide professional customer support to clients remotely.
• Resolve routine enquiries and complaints.
• Maintain accurate customer records.
• Follow service standards.
• Escalate complex or unresolved issues as needed.

What they are asking for

• Strong verbal and written communication skills.
• Basic computer and documentation skills.
• Customer‑focused attitude and willingness to learn.
• Previous customer service experience is preferred.

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