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Customer Service Representative (Night Duty only)
About this role
A night-duty Customer Service Representative is needed for Clinix Healthcare Nigeria, based in Ilupeju, Lagos. The role runs from 5:00pm to 7:00am and focuses on delivering a positive patient experience, handling enquiries, and supporting front-desk operations during the night shift. It is suitable for someone with customer service experience in a healthcare setting such as a hospital, diagnostic centre, or clinic.
What you would do
- Welcome and assist patients and visitors during night duty
- Handle enquiries in person, by phone, and via digital channels about services, appointments, test results and other offerings
- Register patients, schedule appointments, and coordinate front-desk activities
- Provide accurate information on tests, packages, payments, procedures and available services
- Receive, manage and resolve customer complaints, escalating complex issues
- Maintain accurate and confidential patient records and documentation
What they are asking for
- Minimum of HND or Bachelor’s degree in a relevant field
- Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility
- Completed NYSC
- Excellent communication, interpersonal and customer service skills
- Ability to work night shift (5:00pm–7:00am, Monday to Friday) consistently
- Good computer literacy and familiarity with reception/front-desk systems
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