Customer Service Representative (Night Duty only)

About this role

Clinix Healthcare is seeking a Customer Service Representative for night duty based in Ilupeju, Lagos. The role focuses on delivering a good patient experience, handling front desk enquiries, and supporting night‑shift operations at a medical diagnostic centre.

What you would do

• Welcome and assist patients and visitors professionally during night duty.
• Handle enquiries in person, by phone, and through digital channels about services, appointments, test results, and other offerings.
• Register patients, schedule appointments, and coordinate front desk activities.
• Provide accurate information on tests, packages, payments, procedures, and available services.
• Receive, manage and resolve customer complaints, escalating complex issues appropriately.
• Maintain accurate and confidential patient records and liaise with clinical and administrative teams to ensure smooth night-shift service delivery.

What they are asking for

• Minimum of HND or Bachelor's degree in any relevant field.
• Previous customer service experience, preferably in a hospital, diagnostic centre, clinic or healthcare facility.
• Completed NYSC.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work night shift (5:00pm–7:00am, Monday to Friday) consistently.
• Good computer literacy and familiarity with reception/front desk systems.

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