Customer Service Representative (Night Duty)

About this role

Clinix Healthcare Nigeria in Lagos is hiring a Customer Service Representative for night duty (5:00pm-7:00am). The role focuses on delivering an excellent patient experience, handling enquiries, and supporting front-desk operations during the night shift.

What you would do

• Welcome and attend to patients and visitors professionally during night duty.
• Handle enquiries in person, by phone, and via digital channels about services, appointments, tests, and other offerings.
• Register patients, schedule appointments, and coordinate front-desk activities.
• Provide accurate information on tests, packages, payments, procedures, and available services.
• Receive, manage, and resolve customer complaints, escalating complex issues as needed.
• Maintain accurate and confidential patient records and documentation.

What they are asking for

• Excellent communication, interpersonal, and customer service skills.
• Pleasant, patient, courteous, and professional disposition.
• Ability to work night shifts consistently (5:00pm-7:00am, Monday to Friday).
• Strong problem-solving and conflict-resolution abilities.
• Minimum of HND or Bachelor's degree in any relevant field.
• Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility.

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