Customer Service Representative Manager

About this role

Beveledge Interior Designs seeks a Customer Service Manager in Lagos to oversee customer service operations, manage customer relationships, and ensure accurate documentation, monitoring, and delivery of orders within set timelines. The role involves supervising the customer service team and coordinating with Production, Sales, Logistics, and other departments to handle enquiries, complaints, and order concerns professionally. The position targets individuals with experience in supervising a customer service team and familiarity with furniture manufacturing or related industries. The employer focuses on manufacturing high end furniture and creating functional spaces for clients nationwide.

What you would do

• Supervise daily activities of Customer Service Representatives and ensure inquiries are attended to promptly.
• Ensure all customer interactions, requests, complaints and follow-ups are documented.
• Monitor customer communication across phone, WhatsApp, email, social media and other channels.
• Provide accurate information on products, pricing, order status, delivery timelines and policies.
• Handle escalated complaints and resolve issues within authority limits.
• Ensure customer service procedures are consistently followed by team members.
• Oversee customer order management and coordination with relevant departments.
• Supervise the Customer Relationship Management function and team performance.
• Coordinate with Production, Sales, Logistics and other departments as needed.
• Provide reporting and documentation of customer service activities.

What they are asking for

• Bachelor’s degree or HND in Business Administration, Marketing, Communications or related discipline.
• 5–8 years of relevant customer service experience, including supervising a team.
• Experience in furniture manufacturing, interior design, retail or related industry is an advantage.
• Proficiency in Microsoft Office and customer relationship management tools.
• Demonstrated experience in customer complaint resolution and order management.

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