Customer Service Representative in a Laundry Service Company - Palace Workers Solutions

About this role

A laundry service company is looking for a full-time Customer Service Representative in Lagos. The role involves handling customer queries, informing customers about suitable products or services, and staying informed about the company’s offerings. The job requires interacting with customers via phone, web chat or email and updating records after each contact. It also includes following up with customers to ensure satisfaction and handling complaints or issues with products or services.

What you would do

• Escalate queries and concerns when necessary
• Inform customers about additional products or services that may benefit them
• Stay up to date on the latest products and services offered by the organisation
• Access databases to retrieve account information for customers
• Follow up with clients by phone, web chat or email to confirm ongoing satisfaction
• Handle customer complaints and resolve issues with products or services
• Update customer records after each contact
• Provide introductory information, such as product manual explanations, to prospective and new customers

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.