Customer Service Representative – French Speaking

About this role

ConSol Limited in Lagos is recruiting a Customer Service Representative – French-speaking. The role involves handling customer enquiries and complaints via telephone, email or text, providing information and support, and coordinating with team leads to ensure customer satisfaction.

What you would do

• Handle customer complaints or enquiries via telephone, email or text messages.
• Provide information and support to customers.
• Handle both outbound and inbound calls.
• Demonstrate product knowledge when assisting customers.
• Use computer systems to manage a high volume of calls.
• Compile reports.

What they are asking for

• ND in Mass Communications or related field (minimum).
• Relevant contact centre operations certification.
• QAI Certified Contact Centre Agent.
• 1-2 years relevant work experience in a contact centre.
• Working knowledge of CRM software.
• Understanding of the contact centre industry.

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