Customer Service Representative & Cashier

About this role

The role is a full-time Customer Service Representative & Cashier at Dezigntees.ng in Yaba, Lagos, reporting to the Store/Operations Manager. It involves delivering customer service, processing purchases, and handling payments. It also requires supporting daily store operations in a busy retail environment.

What you would do

• Greet customers and provide friendly, professional service
• Advise customers on product options, sizing, colours, designs, pricing, and availability
• Respond to customer inquiries across in-person, phone, WhatsApp, email, and social media channels
• Operate the POS system and process payments including cash, card, bank transfer, and mobile payments
• Enter and verify customer orders in the system and ensure details are accurate
• Support store operations including stock checks, displays, opening/closing duties, and handling returns or exchanges

What they are asking for

• Secondary school certificate, diploma, or equivalent
• Previous experience in customer service, cashiering, retail, sales, or order processing (preferred)
• Experience using a POS or electronic payment systems (advantage)
• Basic computer skills including Microsoft Word and Excel
• Strong numerical and record-keeping skills
• Good verbal and written communication; ability to work in a busy customer-facing environment

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