Customer Service Representative and Cashier

About this role

A full-time Customer Service Representative and Cashier role based in Yaba, Lagos, for Dezigntees.ng. The position supports customer service, order processing, and cash handling in a busy retail environment.

What you would do

• Provide friendly, professional customer service in person and via phone, WhatsApp, email and social media.
• Process purchases and payments, issue receipts and reconcile cash at end of shift.
• Verify product details and enter customer orders, tracking delivery or pickup.
• Promote products, promotions, and available offers; maintain stock awareness and store presentation.
• Manage returns, exchanges, refunds, and customer complaints per policy; escalate when needed.
• Support opening/closing procedures and coordinate with production, inventory, and delivery teams.

What they are asking for

• Previous experience in customer service, cashiering, retail, sales or order processing preferred.
• Good numerical and record-keeping skills; basic computer skills (Microsoft Word and Excel).
• Strong verbal and written communication abilities.
• Secondary school certificate or equivalent; POS or electronic payment experience is an advantage.
• Ability to work in a busy customer-facing environment; reliable, punctual and detail-oriented.
• Capacity to work with money and protect confidential payment information.

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