Customer Service Representative

About this role

Pruvia Integrated Limited is hiring a full-time Customer Service Representative in Ojodu, Lagos. The role focuses on handling inquiries, resolving complaints, and providing accurate information to ensure a positive customer experience. The company describes itself as a general service merchant with a commitment to customer satisfaction. Applicants should be prepared to communicate across multiple channels, maintain records, and support service delivery improvements. The advertised salary is N100,000 per month, with a closing date for applications in November 2026.

What you would do

• Respond to customer inquiries via phone, email, WhatsApp, and other channels.
• Address customer complaints professionally and provide timely solutions.
• Provide accurate information about the company's products and services.
• Maintain records of customer interactions, complaints and feedback.
• Follow up with customers to ensure concerns are resolved.
• Escalate complex issues to the appropriate department when necessary.
• Build and maintain positive relationships with customers.
• Identify recurring concerns and suggest improvements to service delivery.
• Meet customer service targets and uphold professional standards.

What they are asking for

• Minimum of OND, HND, or Bachelor's Degree in Business Administration, Communications, or related field.
• 1–2 years of experience in customer service or similar role (advantage).
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and listening abilities.
• Ability to remain calm and professional with difficult customers.
• Good computer skills and familiarity with Microsoft Office and customer service tools.
• Ability to multitask, work under pressure, and pay attention to detail.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.