Customer Service Representative

About this role

A full-time Customer Service Representative position with SIMS Nigeria Limited, based in Ikeja Allen, Lagos. The role serves as the first point of contact for customers, providing timely assistance, resolving enquiries and complaints, and ensuring a positive customer experience.

What you would do

• Attend to customer enquiries, requests, complaints and feedback promptly and professionally.
• Provide accurate information regarding the company’s products, services, pricing, policies and procedures.
• Receive and resolve customer complaints while ensuring appropriate escalation of complex issues.
• Follow up on outstanding customer issues to ensure timely and satisfactory resolution.
• Record and maintain accurate customer information, complaints, enquiries and resolutions in the appropriate system.
• Handle customer interactions through phone calls, emails, social media, live chat and other approved communication channels.

What they are asking for

• A Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication or related field.
• Minimum of 3 years’ experience in customer service, front desk, sales support, call centre or related role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and general computer literacy.
• Experience using CRM or customer service management systems is an added advantage.
• Female candidates are preferred.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.