Customer Service Representative

About this role

A Customer Service Representative at Pagatech Limited in Lagos handles incoming calls and customer enquiries, provides information on Paga products, processes complaints, and supports the customer care team. The role suits someone with call centre or customer service experience who can communicate well and manage customer issues professionally.

What you would do

• Answer customer inquiries via telephone, chat and in person
• Fill out and track customer complaint forms and follow resolution processes
• Document calls and enquiries for reporting
• Respond promptly to enquiries and resolve complaints about products and services
• Direct requests to appropriate resources and follow up within 24 hours
• Maintain weekly activity reports and participate in outlet visits as assigned by supervisor

What they are asking for

• University degree or HND equivalent
• Mandatory NYSC completed
• 1-2 years experience in a call centre or customer service environment
• Knowledge of customer service principles and practices
• Ability to handle assertive and irate customers
• Computer literacy and accurate data capture

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