Customer Service Representative

About this role

LEAM Consulting Limited in Lagos seeks a Customer Service Representative to support communication between clients, riders and the company. The role is based in Shomolu, Lagos and is full-time, focusing on maintaining calm, responsive customer service. The company provides services in consulting, including professional certification training, HR advisory, business development, startups and IT consulting. The position involves coordinating deliveries and customer updates, and handling complaints professionally.

What you would do

• Contact riders to confirm deliveries and follow up on orders
• Call clients to provide updates on their orders and expected completion times
• Handle complaints and difficult situations with patience and professionalism
• Ensure smooth communication between the company, riders and customers

What they are asking for

• HND or BSc degree in any related field
• 1 to 2 years experience in customer service or customer support is an advantage
• Ability to handle phone calls confidently and professionally
• Patient, calm and respectful when dealing with difficult or frustrated riders

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.