Customer Service Representative

About this role

A full-time Customer Service Representative is sought by Fresh2Go FoodsEnterprises, a fast-growing food and beverage brand with multiple outlets. The role focuses on handling customer issues, processing exchanges, taking orders, handling billing inquiries, and providing information on products, pricing, and policies. Staff are expected to stay informed on company policies, new products, service updates, and troubleshooting steps, and to escalate complex problems to management. The company emphasises teamwork, growth, and a supportive work environment. The position is currently listed for the Ibadan-Oluyole area in Oyo state, with a monthly salary of N70,000.

What you would do

• Listen to customer issues and de-escalate with empathy
• Process exchanges or replacements
• Take orders and handle billing inquiries
• Calculate charges and manage account updates or cancellations
• Provide information on products, services, pricing, and policies using the tools provided
• Stay updated on company policies, new products, service updates, and troubleshooting guidelines
• Escalate unresolved or complex technical problems to management

What they are asking for

• 1-3 years of experience
• OND or HND
• Active listening and empathy
• Good communication skills
• Problem-solving ability
• Positive attitude and adaptability

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