Customer Service Representative

About this role

Elysium Lagos is hiring a Customer Service Representative to join its hospitality team in Lekki Phase One, Lagos. The role targets individuals with a passion for hospitality and a commitment to delivering exceptional guest experiences.

What you would do

• Interact with guests to understand and address their needs
• Provide information about services and facilities available
• Assist guests with inquiries and resolve issues promptly
• Maintain a courteous and professional demeanour in all guest interactions
• Support team members to ensure smooth service across cafe, lounge, garden and fine dining sections
• Handle guest requests to contribute to a positive dining experience

What they are asking for

• Relevant qualifications with experience in hospitality or customer service
• Demonstrated professionalism and passion for guest service
• Ability to work in a team and adapt to a hospitality environment
• Good communication and interpersonal skills
• Flexibility to work across different areas of the venue as needed
• Previous experience in a fine dining or upscale hospitality setting (beneficial)

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