Customer Service Representative

About this role

Fresh2Go Smoothie & Co. is hiring a Customer Service Representative for its Oyo operations. The role involves providing clear information on products and policies, taking orders and handling billing inquiries, and processing account updates or cancellations. You will forward complex issues to management and work to de-escalate customer concerns while assisting with exchanges. The company operates a fast growing food and beverage brand with various outlets, including smoothies, sandwiches, and other ready-to-eat meals. The position is full-time and based in Ibadan-Oluyole, Oyo, with a monthly salary of 70,000 Naira.

What you would do

• Provide clear information about products, services, pricing and company policies using the provided tools
• Take orders and handle billing inquiries
• Calculate charges and manage account cancellations or updates
• Forward complex technical problems or unresolved grievances to management
• Active listening to customer issues and de-escalate with empathy
• Process exchanges or replacements
• Stay updated on company policies, new product releases, service updates and troubleshooting guidelines

What they are asking for

• OND or HND
• 1-3 years of experience
• Good communication skills
• Problem-solving skills
• Active listening and empathy
• Positive attitude and adaptability

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