Customer Service Representative

About this role

Kimberly Ryan Limited seeks a full-time Customer Service Representative to provide front office and stakeholder support in Abuja. The role involves handling inquiries, processing transactions, resolving complaints, and guiding customers on the company’s digital platforms. The successful candidate will work with internal teams to improve the customer experience, onboard shareholders, and maintain accurate, confidential records. Experience in registrar or share registration operations is an advantage; preferred backgrounds include capital markets, banking or financial services. A minimum of a HND or bachelor’s degree and at least 1 year of relevant experience are required.

What you would do

• Resolve customer requests and complaints and collaborate with internal teams to improve service quality.
• Process transactions and workflow requests accurately using ProcessMaker.
• Follow up on requests and complaints to meet defined turnaround times.
• Onboard shareholders onto ShareholderLive and guide usage of self-service channels.
• Maintain confidential shareholder records and verify information and documents for completeness and accuracy.
• Escalate complex enquiries and unresolved issues as needed.
• Handle enquiries, complaints and service requests across approved channels in a professional manner.
• Attend to shareholders, stockbrokers and stakeholders professionally.
• Ensure timely resolution of customer issues and service requests.

What they are asking for

• Minimum of HND or bachelor’s degree in Business Administration, Accounting, Economics, Social Sciences or related field.
• Minimum of 1 year of experience in customer service, front office or operations.
• Experience in registrar or share registration operations is an added advantage.
• Experience in the capital market, banking or financial services is preferred.
• Good attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong customer service, complaint-handling and problem-solving skills.
• Good knowledge of Microsoft Office.
• Ability to work with workflow systems and digital platforms.
• Strong confidentiality, integrity and teamwork.

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