Customer Service Representative

About this role

A Customer Experience and Sales Associate role at Trimmers Social Club in Lagos, focused on delivering premium customer service, driving bookings and membership sign-ups, and building lasting relationships with members and prospects. The role suits someone polished, personable, and commercially minded who enjoys engaging with people and representing a premium lifestyle brand.

What you would do

• Serve as the main contact for customers, prospective members and existing members across digital and physical channels.
• Welcome walk-in customers and provide a personalised, professional experience.
• Assist customers in identifying suitable services and membership options and provide accurate information.
• Manage enquiries, complaints, feedback and requests promptly and professionally.
• Proactively convert enquiries into bookings, services, and memberships; follow up via calls, WhatsApp, and other approved channels.
• Coordinate with internal teams to ensure smooth service delivery and maintain accurate records of interactions and transactions.

What they are asking for

• OND, HND or bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management or related field.
• Experience in customer service, sales, client relations, or front-desk/hospitality roles.
• Proven ability to manage inquiries, follow up with prospects and support sales conversion.
• Excellent spoken and written communication skills; good telephone etiquette and WhatsApp communication.
• Familiarity with CRM/tools or booking systems is an advantage; basic computer skills.
• Willingness to work on-site and in scheduled shifts, including weekends if required.

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