Customer Service Representative

About this role

A full-time role for a Customer Service Representative with a laundry service company based in Lagos. The position involves informing customers about products, addressing complaints, following up to ensure satisfaction, and updating customer records. The employer operates a laundry service and seeks someone who can handle inquiries, recommend additional products or services, and stay informed about their offerings. The job is located in Ojodu Berger, Lagos, and applications are invited from qualified candidates.

What you would do

• Provide initial information about products or manuals to customers
• Handle customer complaints and resolve product or service issues
• Follow up with clients by phone, web chat or email to ensure satisfaction
• Access customer databases to retrieve account information
• Inform customers about additional products or services that may help them
• Escalate queries and concerns when needed
• Update customer records after each interaction
• Stay updated on the organisation's current products and services

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.