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Customer Service Representative
About this role
A customer service representative for YellowDoor Hotels in Lagos, primarily handling guest enquiries, reservations and on-site support for The Living Room restaurant. It is suitable for candidates with 2–4 years in guest service, particularly in hospitality, and willing to work on-site with rotating shifts.
What you would do
- Answer guest enquiries via phone, WhatsApp, social media and email.
- Manage reservations, guest preferences and records with accuracy.
- Resolve routine complaints and escalate refunds or serious issues promptly.
- Follow up with guests before and after visits to support repeat bookings.
- Share guest requests and feedback with the restaurant team.
- Assist guests on-site as required.
What they are asking for
- 2–4 years of experience in guest service or hospitality.
- Experience with phone, WhatsApp and social-channel guest support.
- Reservation and guest-record management skills.
- Ability to resolve complaints and manage escalations.
- Experience tracking guest response and satisfaction outcomes.
- Preferred: fine-dining or luxury hospitality experience.
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