Customer Service Representative

About this role

A full-time Customer Service Representative role based in Abuja with Bravies Homz Limited, a real estate company. The position involves providing customer support, replying to enquiries, resolving complaints, and ensuring customer satisfaction across multiple channels. The candidate should be patient, empathetic, solution-oriented, and able to communicate effectively with customers and internal teams. The employer focuses on property sales, development, and helping clients make informed investment decisions in real estate.

What you would do

• Respond to customer enquiries via calls, emails, WhatsApp, social media and other approved channels.
• Provide accurate information about products, services, prices and policies.
• Handle and resolve customer complaints, identifying root causes and solutions.
• Escalate complex issues to appropriate departments or management.
• Maintain accurate records of interactions, complaints, feedback and resolutions.
• Follow up with customers to confirm resolution of concerns.
• Process customer requests, orders, bookings or service inquiries where applicable.
• Identify recurring concerns and suggest service delivery improvements.
• Maintain professional, friendly, customer-focused attitude.
• Collaborate with sales, operations and other departments to resolve issues.

What they are asking for

• Minimum of OND or HND in Business Administration, Mass Communication, Marketing or related discipline.
• 1 to 3 years of experience in customer service, call centre operations or customer relations is an advantage.
• Experience with customer relationship management (CRM) software is an added advantage.
• Strong written and spoken communication skills.

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