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Customer Service Representative
About this role
A customer service representative role at The Cobblercare Limited, a fashion craft company that repairs and restores leather goods such as bags, shoes, belts and luggage. The position is for individuals interested in handling customer service duties within a craftsmanship-focused business.
What you would do
- Handle customer inquiries and provide information on services
- Assist customers with repair requests and process orders
- Coordinate with workshop team to ensure timely delivery of services
- Maintain records of customer interactions and transactions
- Resolve customer complaints and follow up to ensure satisfaction
- Support sales and promotional activities when needed
What they are asking for
- Experience in customer service or related roles (if stated)
- Ability to communicate clearly and professionally
- Interest in fashion craft or leather goods a plus
- Good organisational and problem-solving skills
- Basic computer literacy for record-keeping and communications
- Willingness to work in a workshop environment (if required)
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