Customer Service Representative

About this role

Wiseki Technologies in Lagos is looking for a Customer Service Representative to support client relationships across its range of digital services, including IT solutions, digital assets management, bill payments, and product development. The role involves handling inquiries, identifying customer needs, providing accurate information, meeting service targets, and resolving complaints with follow-up. The representative will keep records of interactions, follow company procedures, and escalate complex issues to management as needed. The company emphasises customer satisfaction and working in a fast-paced environment while offering various shifts. The position targets individuals who can communicate effectively and adapt to different customer types while understanding the company’s service offerings.

What you would do

• Manage incoming messages and inquiries
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate information using the right tools and methods
• Meet personal and team sales and call handling targets
• Handle complaints and provide solutions within time limits and follow up
• Keep records of customer interactions and process accounts
• Follow established communication procedures, policies and guidelines
• Engage customers and go the extra mile
• Listen to concerns to identify causes of problems
• Refer advanced cases to management with necessary background information

What they are asking for

• Bachelor's Degree
• 2 years of experience or more; call centre or customer service experience preferred
• Flexibility to work different shifts including evenings, weekends or holidays
• Customer orientation and ability to adapt to different characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise and manage time effectively
• Strong analytical skills and receptive to constructive criticism
• Excellent listening skills with empathetic manner
• Familiarity with basic computer software and office systems
• Ability to thrive in a fast-paced environment while focusing on the customer

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