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Customer Service Representative
About this role
A full-time Customer Service Representative role based in Lagos for Avetium Outsourcing Limited. The job requires fluency in Yoruba, Igbo or Hausa, and the ability to communicate with customers in English and French. Salary is N120,000 per month.
What you would do
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries, complaints, and requests promptly.
- Provide accurate information on products, services, and processes.
- Resolve customer issues or escalate complex matters as needed.
- Maintain accurate records of customer interactions and transactions.
- Follow approved call scripts, procedures, and quality standards.
What they are asking for
- Minimum of OND/NCE or equivalent qualification.
- Fluency in Yoruba, Igbo or Hausa.
- Previous experience in a call centre, customer service, or BPO is an advantage.
- Proficiency in using computers and basic customer service applications.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet performance targets.
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