Customer Service Representative

About this role

A full-time Customer Service Representative opportunity in Rivers for a client of Ellasot Consulting. The role involves assisting customers, promoting products, driving sales, handling inquiries, and supporting inventory control to ensure customer satisfaction and business growth. Responsibilities include managing stock, identifying customer needs, preparing basic sales reports, handling complaints, supporting promotions, and maintaining customer relationships and records. The position requires a customer-focused candidate with sales ability and basic computer skills, willing to work with minimal supervision. Only residents of Port Harcourt are considered for this role, with a salary in the range stated by the employer.

What you would do

• Monitor stock levels and assist with inventory management
• Identify customer needs and recommend suitable products to drive sales
• Prepare basic sales reports and perform administrative duties
• Handle customer complaints, inquiries and feedback professionally
• Support product displays, promotions, and sales initiatives
• Build and maintain positive customer relationships to encourage repeat business
• Process sales transactions and maintain accurate customer and sales records
• Attend to customers and provide accurate information about products and services
• Promote products and actively drive sales
• Maintain professionalism in customer interactions

What they are asking for

• Bachelor's degree
• Minimum of two years of customer service experience, preferably in a retail environment
• Strong interpersonal, problem-solving and customer relationship management skills
• Proven ability to generate sales and achieve targets
• Basic knowledge of inventory management and stock control
• Professional attitude with attention to detail and ability to work with minimal supervision
• Excellent verbal and written communication skills
• Basic computer skills including Microsoft Office
• Key competencies: sales and persuasion, product knowledge, teamwork, problem-solving, customer service excellence, inventory management, effective communication

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.