Customer Service Representative

About this role

A Customer Service Representative role at VDT Communications Ltd in Lagos, handling inquiries and complaints to ensure a positive customer experience. Suitable for individuals with a background in business, communications, marketing or related fields and 1–3 years’ customer service experience, preferably in telecoms or service organisations.

What you would do

• Respond to customer enquiries via phone, email, social media and other channels.
• Provide accurate information about products and services.
• Assist customers with service requests and concerns.
• Receive, document and resolve complaints; escalate when needed.
• Maintain professional relationships and follow up for feedback and satisfaction.
• Prepare records and reports on enquiries, complaints and service performance.

What they are asking for

• Bachelor's degree or HND in Business Administration, Mass Communication, Marketing or related field.
• 1–3 years of relevant customer service experience.
• Experience in telecommunications or service organisations is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Proficiency in Microsoft Office and ability to work under pressure.

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