Customer Service Representative

About this role

A Customer Service Representative is needed by GUO Transport Company Limited (GUO Logistics) in Anambra. The company operates a logistics and parcel delivery network with a focus on customer satisfaction and timely delivery. The role involves handling customer inquiries on bookings, rates, and delivery timelines, coordinating parcel routing and dispatch, and ensuring proper packaging and documentation. It also requires tracking shipments, resolving complaints, updating customers on status, maintaining CRM data, supporting revenue recording, and promoting GUO Logistics services. Salary is in the range of N100,000 to N120,000 per month, with an application closing date of 5 November 2026.

What you would do

• Be the first point of contact for customers and provide assistance on parcel booking, rates, and delivery timelines.
• Coordinate routing and trips of parcels to ensure prompt dispatch and delivery.
• Supervise packing, registration, and inspection of parcels before dispatch.
• Track parcels in transit and proactively update customers on status or delays.
• Maintain shipment documentation including waybills, manifests, receipts, and proof of delivery.
• Handle customer complaints, claims, and inquiries with timely resolutions.
• Collaborate with operations and dispatch teams for smooth coordination between terminals and delivery points.
• Record and maintain customer data and transaction history in the CRM system.
• Support revenue collection and ensure transactions are recorded and accounted for.
• Promote GUO Logistics services through professional customer interactions.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.