Customer Service Representative

About this role

A full-time, on-site Customer Service Representative position based in Abuja (Jabi). The role involves being the first point of contact for customers, handling enquiries, resolving complaints, and ensuring quality service in a retail environment. The successful candidate will support customers across channels, coordinate with store teams, and maintain accurate service records. The employer, Catalyst Path Consulting, operates in Abuja and requires onsite presence with weekend work as needed.

What you would do

• Provide accurate information and assist customers in purchasing decisions.
• Welcome customers and handle enquiries and requests professionally.
• Respond to questions about products, prices, availability, promotions, and services.
• Escalate complex issues to supervisors or management and follow up on resolutions.
• Investigate and resolve customer complaints promptly and professionally.
• Coordinate with sales, operations and store teams to address concerns.
• Communicate product updates and promotions to customers across channels.
• Prepare daily or weekly customer service reports and maintain records of enquiries and feedback.
• Document recurring complaints and suggest improvements.
• Adhere to company policies and service standards and perform other duties as assigned.

What they are asking for

• 1–3 years of experience in customer service or related roles.
• Experience with POS, CRM software, or customer communication platforms is a plus.
• Minimum OND/HND or Bachelor's degree in Business Administration, Marketing, Mass Communication or related field.
• Experience in supermarket, retail, hospitality, or other customer-facing environments is advantageous.
• Basic computer literacy and proficiency in Microsoft Office.

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