Customer Service Representative

About this role

Role: Customer Service Representative for G126 Continental Travels Limited, based in Yaba, Lagos. It is a full-time role focused on handling inquiries, resolving complaints, and delivering an outstanding customer experience across touchpoints in the travel industry.

What you would do

• Respond promptly and professionally to customer inquiries via phone, email and in person.
• Provide accurate information on travel packages, bookings, visa processes, and other services.
• Handle and resolve customer complaints in a timely and courteous manner.
• Process bookings, cancellations and modifications in line with company procedures.
• Maintain accurate records of customer interactions and transactions.
• Liaise with other departments to ensure smooth service delivery.

What they are asking for

• OND / HND / Bachelor’s degree in a relevant field.
• 1–3 years’ experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first attitude.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with travel booking systems or CRM software is an added advantage.

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