Customer Service Representative

About this role

A Customer Service Representative role for Corporate World Wear in Lagos, targeting candidates with a background in customer support and a relevant degree who can manage inquiries across multiple channels and build relationships with clients.

What you would do

• Respond to inquiries via WhatsApp, phone, email, social media and other channels.
• Address customer complaints with appropriate solutions and follow up to resolution.
• Follow up on unresolved inquiries to ensure issues are resolved.
• Maintain records of interactions, inquiries, complaints and resolutions in the CRM/helpdesk system.
• Generate sales leads and identify customer needs to drive satisfaction.
• Meet personal and team customer service and sales targets and document knowledge for solutions.

What they are asking for

• BSc or HND in a relevant field
• At least 1 year of experience in a similar role
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Patient, empathetic, customer-focused approach
• Must have completed NYSC and be 28 years old or younger, residing in Gbagada and environs, and available to resume immediately

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